1. Duration of Warranty
STARCAND Co., Ltd. (hereinafter referred to "STARCAND") provides different warranty periods for its products as set forth below. This warranty service is applicable only to STARCAND branded products and original branded products sold by STARCAND (hereinafter referred to as "Products").
- STARCAND Memory Module
- Original Memory Module
- Solid State Drive
- USB Flash Drive
- Memory Cards
- Original ICs
- Limited Life Time Warranty
- 2 Years Warranty
- 3 Years Warranty
- Limited Life Time Warranty
- Limited Life Time Warranty
- DOA, 3 Days after receipted
For warranty service within the above listed warranty period, the original warranty sticker label must be remained on the defected product and provided to STARCAND.
2. Warranty Service
- Subject to the terms and conditions hereunder, STARCAND provides, without any charges or fees, replacement or repair services to our customers for defective Products within the applicable warranty term (hereinafter referred to as "Warranty Service"). The warranty term comes into force from the original purchase day. In the event of Warranty Service, any documentation which proves the original purchase day should be provided. If the original purchase day cannot be determined, the validity of the warranty term will be determined by STARCAND according to the Product serial number.
- Please contact the local retailer or dealer where the purchase was made for help. Or you may, at your option, make a Warranty Service Request via STARCAND's RMA email: rma@starcand.com. In such case, the cost of back and forth transportation and relevant insurance for shipping the Product back to STARCAND shall be borne by you, and STARCAND shall cover the cost of all other transportation and relevant insurance of returning the Product to you after repair completion.
- STARCAND may replace the defective Product with a spare product from stock as in lieu of repairing the Product, and after replacement, STARCAND owns its sole right to dispose the defective Products. In such case, the repaired Products you receive may not be the original Products you sent for Warranty Service, and the original Product will not be returned to you as well. In case the Product has been discontinued or factory repair service is no longer provided, STARCAND will, at its sole discretion, offer a substitute in equivalent level or class for such Product instead.
3. Scope of Warranty and Disclaimer
This Warranty does not apply to defects or damages to Products caused by human error-related factors or any other non-ordinary factors, including but not limited to:
- Malfunctions or damages caused by force majeure such as natural calamity or any inappropriate use by any person.
- Product has been repaired or taken apart by unauthorized technicians.
- Warranty label is altered, damaged or missing.
- Product serial number does not conform to STARCAND’s records, or is difficult to identify.
4. Exception of warranty
- The Warranty Service does not apply to the recovery or back-up on any digital data in the Product. STARCAND does not guarantee any of digital data stored in the Product during and after Warranty Service, and is not liable for any damages or losses of digital data stored in repaired Products. STARCAND is not liable for, during the delivery of the Product, any damages to the Product and any losses of digital data stored in Products. Thus, a back-up of your digital data from the Product and removal of those digital data from the Product are prewarned and suggested before shipping the Product to STARCAND for Warranty Service.
- To the extent that applicable laws or regulations allow, in no event shall STARCAND be liable, under this Warranty, for any losses of profit, anticipated savings and digital data, or indirect, incidental or consequential losses or damages caused by Products.
- STARCAND is absolutely not liable for any personal injury or death, or any loss or damages to property arising in any circumstances, especially from the applications of non-consumer and business-class Products such as life support machines or other emergency equipment, which may lead to personal injury or death if such equipment is defective or suffers a breakdown, including but not limited to medical or medical-related equipment, military or military-related equipment, aircraft, traffic control equipment, disaster prevention systems, combustion control system, nuclear energy system, and so forth.